Refund and Cancellation Policy:

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At ALP Training Institute, we strive to provide exceptional service and support to all our customers. We understand that circumstances may arise that require you to cancel or seek a refund for the services you've purchased from us. Please read our refund and cancellation policy carefully to understand your rights and responsibilities.

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1. Refund Policy:

   • Course and Service Fees (Personal Training, Athletic Development, Online Coaching, etc): Refunds for course fees are available under certain conditions. If you are dissatisfied with our course content or services, you may request a refund within 10 days of your initial purchase. To be eligible for a refund, you must demonstrate that you have actively engaged with the course materials and completed any required assignments or assessments.

   • Membership and Service Agreement Fees: Membership fees are non-refundable. Once you've subscribed to our membership program, you will continue to have access to the benefits and resources associated with your membership until the end of your subscription period. No refunds will be provided for partial subscription periods or unused membership benefits.

   • Request Process: To request a refund, please contact our customer support team at info@alptraininginstitute.com. You will need to provide proof of purchase and a brief explanation of why you are requesting a refund. Refunds will be processed within 7-10 business days of approval.

   • Exceptions: We reserve the right to deny refund requests in cases where there is evidence of abuse or misuse of our services. Additionally, if you have violated our terms of service or engaged in unethical behavior within our learning community, you will not be eligible for a refund.

2. Cancellation Policy:

   • Course and Service Enrollment: If you wish to cancel your enrollment in a course, you may do so at any time. However, please note that cancellations made after accessing course materials may not be eligible for a refund. We encourage you to carefully consider your decision before enrolling in any of our courses.

   • Membership and Service Cancellation: You may cancel your membership subscription at any time by emailing us at info@alptraininginstitute.com to submit your request and following the cancellation instructions provided. Upon cancellation, you will retain access to your membership benefits until the end of your current billing cycle. There may be no refund, or a partial refund by engaging in a buy out of a your agreement. 

   • Automatic Renewals: Some of our services may be subject to automatic renewal. If you do not wish to renew your subscription or membership, you must cancel it before the renewal date to avoid being charged for the subsequent billing period.

   • Notification: We recommend that you keep track of your subscription and membership renewal dates to avoid unintentional charges. We may send email reminders prior to renewal dates, but it is ultimately your responsibility to manage your account and subscriptions.

 

By using our website and purchasing our services, you agree to abide by the terms outlined in this refund and cancellation policy. We reserve the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

 

If you have any questions or concerns about our refund and cancellation policy, please contact us at support@alptraininginstitute.com. Our team is here to assist you and ensure that you have a positive experience with ALP Training Institute.

 

Thank you for choosing ALP Training Institute for your educational needs.

 

Sincerely,

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Adam Lloyd

Owner & CEO

ALP Training Institute Inc.